I was taking our little Hunter - 12 lb shit zu/maltese out to get the morning paper when two dogs came out of no where Hunter was mauled and passed on ll hours later. Our hearts were broken - he was only 10 1/2 months old. I called on Monday after this happened EVERYONE was so kind a helpful. This was on Valentines day and today 3/1/11 we received the checks for his vet bill as well as his death benefit.We are getting another puppy and will immediately call and insure our new puppy. I sincerely thank PetPlan and all of their employess for being so very kind and helpful.