Boy Cat was totally blocked at 3:00am on 2/8, and I had to rush him to the Pet ER. I was so worried and stressed. I faxed the claim (2/10 am)to Pet Plan after he was released on 2/16 at 3:30 pm.I was very appreciative of how promptly the claim was completed and that it was all covered. I was concerned that since it was all ER charges, that maybe some of it would not be covered. I received the total check on 2/17.Thank you again for your concern - and prompt payment.