My 1 1/2 yr. cockapoo, Kona, has had GI issues for the past couple of months. I emailed a total of 5 claims to PetPlan, including an emergency hospitalization for pancreatitis, on 8/18 for his care. I received confirmation from PetPlan on 8/22 that all of my claims were processed and paid according to my policy. No lie...it was a four day turnaround for $1000+ worth of claims. I have never had such impressive, fast customer service like this from any company in my life. Not only that, but Petplan covered EVERYTHING according to the policy. I submit all of Kona's medical records with the claim and it was processed with no questions asked. I can't advocate enough for this company. I have never been moved to write a testimonial before, but there is a first time for everything. I'm so grateful to Petplan for being the honest, reputable company it holds itself out to be. What piece of mind I have knowing that Kona is protected with his PetPlan policy. Petplan is the best decision I made for Kona and myself!