My review consists of 3 phone calls - one being my fault for not signing the original paperwork; aftewords nothing and then 2 more calls to which I was told all looks in order, since I was faxing an outside labs allergey tests. Last call- I get an e=mail and told claims denied, do you think you might have called to tell me this rather than procrastinate and I'm not sure about the final diagnosis. I realize I'm not a DVM, but I am a Reg. Nurse, and the final determination raised my vet's eyebrow. Oh, in two years you might consider it for for the future. Two years had passed anyway from when he first was seen as a puppy.