When I had an unexpected visit to the vet's office, I was in a panic because I did not know what was wrong with my pooch. After I initially met with the doctor and while I was waiting to hear more information, I called Petplan in a sheer panic, because I was upset about my pooch and I had no idea how I was going to pay for all the tests that they told me that they needed to run. I also asked for a claim form to be faxed to the vet's office. I got a wonderful rep on the phone named Susanne and her calm demeanor calmed me down so at least I could take a breath, stop panicking and realize that my pet was in good hands at the vet's office. Then when I asked for the claim form to be faxed over, she faxed it right over to me. I am so grateful to Petplan because they quickly reimbursed me and I am happy to say that my precious pooch has made a full recovery and is racing around as if nothing ever happened!