I have two golden retrievers who love to swim in our backyard lake. Recently, my golden girl began to flick her head back and forth many times during the day..she also would wake me up during the night and complain (crying) to me about her ears. I took her for her very first visit with our veterinarian, and he found a horrible ear infection in both her ears..in fact both eardrums were perforated, making her deaf, from two nasty bacteria's and yeast, due to a nasty infection in both ears. I ended up paying for a couple surgeries, and many follow up treatments, plus many different ear medications. For this diagnosis, I paid my yearly $200 (deductible) and Petplan paid all the remaining balance at 100%..I received my first reimbursement check within fourteen days (following submission of claim), and am very pleased. Today I found out that my other golden retriever (male) has a sore looking ear also, and will have to make an appointment for him to be checked, and he is insured also. It is so nice to be able to get my dogs medical care and also be reimbursed for all costs except our yearly deductible. It is nice to be able to have healthy dogs and not have to worry. Thank you Petplan!