Ken Roberts helped me enroll and set up my plan. He was extremely knowledgeable and helpful, polite and friendly. He explained the plan very thoroughly and really went out of his way to make sure I understood every aspect of it. He spent time making sure I was comfortable with each specific of the plan and was very businesslike throughout the process. He also made himself very accessible, and encouraged me to contact him if I ever have any questions. I couldn't have asked for better service, and feel so glad that I chose PetPlan (and more specifically, that Ken Roberts was the one to help me)! Absolutely zero complaints, highly recommended to anyone looking for great pet insurance and great customer service!
West Highland White Terrier