Lela started with bloody diarrhea, and than bloody vomit, we got her into our local vet within 24 hrs. She was highly depressed, not eating or drinking water, they took x-rays and blood tests, and was determind to have a Hemorrhagic gastroenteritis, the Dr. gave her recomendations, and put her on an i.v. so we could get here to a hospital, which was an 1-1/2 away, she was givin, antibiotics,a plasma transfusion and the i.v. for a 36 hr. period with additional meds. for another week. Our total bill was around $1500. Petplan was there to help make our desision to help Lela with what ever she needed. All the forms are avail. online,and with an online account you can easly follow the claim process and they were very helpfull with any questions. Petplan paid all claims within 2 weeks. Weve been with them aboat 4 years, and couldnt be happier.