In February 2011, our 10-year-old Burmese cat, Ashlynne, was referred to an ophthalmologist because her right pupil appeared larger than the left. After examination, he recommended removal of Ashlynne's eye 'soon' because it showed signs of developing diffuse iris melanoma (cancer), which is deadly in cats if it spreads beyond the eye. Her eye was removed on February 14, 2011 and the histopathology showed it was indeed 'mild diffuse iris melanoma', but it was not yet aggressive and was contained within the eye. It was caught in time! PetPlan paid 80% after $200 deductible on slightly over $2,000, including exams and tests for diagnosis, tests in preparation for surgery, as well as the surgery. As I was preparing the claim I had one question, so I called, talked to a rep right away and got an answer. I received an email when the claim was received and could track it from then on. Their review took only 1 week. Within 2 to 3 more days, tracking showed the check was in the mail and the EOB was available for download. In less than 2 weeks from receipt of the claim, I had the check! I couldn't be happier with the smooth process and payment without hesitation. At a time of worry about Ashlynne's health and her recovery from the surgery, it turned out there was no need to worry about PetPlan. PetPlan lived up to the policy completely.