My three year old dog recently needed to have surgery on her back. I was so impressed by how efficient and clear the claims process was. They clearly let you know exactly what documentation to submit, and constantly keep you informed on the status of your claim. I purchased this pet insurance on a whim, without thinking that she would really ever need it, but it was the best decision I could have made, and I am so thankful that this insurance exists. I will always recommend Pet Plan to everyone I know.