Words can not express how wonderful this company is. My cat needed xrays and ultrasound and a urinalysis. This was all done on tuesday morning..i put my claim in on tuesday night while watching the 11 o clock news...on thursday afternoon my checks had been sent out! The full amount i was entitled to..as usual this company had come through for me with no problems...THE CUSTOMER SERVICE PEOPLE ARE ABSOLUTELY THE BEST!!!! I can't say enough wonderful things about this company...i have all 6 of my cats insured with them.