I'm new to Petplan and recently spent the night with my dog at the emergency vet center and promptly submitted my claim form the following day, because I was interested to see if this insurance actaully worked. All of the information from my normal vet and the emergency center was sent the following day as well. Some of it had to be faxed several times because Petplan claimed to not have received it (even though I saw the fax confirms myself). I was excited to see my claim had been processed within 2 weeks of the incident (after several follow-up calls), BUT now it's being held for "random auditing". Petplan claims it's their underwriters holding the claim and they can take an indefinite amount of time to reimburse me, and can't give me any info beyond that. My first claim ever was randomly pulled for auditing??? And reimbursement is being held for an indefinite amount of time?? The important part is my dog is ok, but I'm not a believer in Petplan until I receive the check, if ever.