After losing my last dog to lymphoma, I just knew I had to get pet insurance when we purchased our new puppy. So the day after we purchased our new pup, I enrolled him in the Gold Plan. I cannot say enough GREAT things about the AWESOME Customer Service that I have always had at Petplan. The staff is so knowledgable, caring, and friendly. I have referred countless people to them and will continue to do so. Also, it is very simple to file a claim and to track the status through the web alert emails that are sent to me and by the web alerts on my online account.