I took my dog Carter in for a checkup and they discovered a Mast Cell Tumor. It was scary to go through something so serious for the first time with my pet, and the costs were just as scary. I was really nervous about filing the claim because of my own experiences with human health insurance companies. The claim form I had to fill out was very easy and all I had to do was fax in my invoices and make sure my vet faxed over his medical records. I was approved for all my costs in less than 2 weeks and received a check in the mail for over $1400. I couldn't believe it! It was such a relief and I will be telling all my friends how wonderful this insurance company is.