I have mulitple pets and have had experience with other pet insurance companies. None of the other companies even compare to petplan. Their customer service is wonderful. Each and every person I have spoken to has been extremely helpful, kind and sincere. I spend my days at work dealing with human insurance companies, and rarely experience anything close to the customer service I receive at petplan. Petplan is an excellent value. I especially like that they do not pay based on a set fee schedule. Their claims processing is second to none. It is fast and efficient. Today I called and spoke to a nice man named Mike Bernfeld. He was very kind and helped me upgrade both of my policies easily. I recently filed a claim for my baby boy who tore his ACL. His claim was paid expeditiously. The fact that pet plan covers such injuries and others that all other pet carries exclude, makes this company #1 in my opinion. Petplan is a wonderful company who makes it possible for owners like me to give my babies the best possible care veterinarian medicine has to offer. Thank you Petplan!!