Watch out for non-disclosed provisions

Out of 10

I submitted a claim which was denied because it was pre-existing. Except that according to PetPlans website the condition is covered if the pet had been cured. Petplan said that you had to wait a year before it was covered, yet their policy only mentions 14 day exclusion. This policy is an internal one and is not in my contract or on their website. I asked to speak with their lawyer and they basically said they couldn't do that. They have no explanation as to why they will not live up to the contract and no willingness to work with me to figure out why their policy is different from their contract,

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Renal (kidney)

Claim Amount
$500 - $1000

Mixed Breed

Age of Pet
1 - 8

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