When our Maltipoo, Lucy, ruptured a disc in her back, it was heartbreaking to see her back legs paralyzed. She had to have emergency back surgery and the first thing the clinic tells you is how much it is going to cost. We would have done the surgery regardless but knowing we would be reimbursed by Petplan certainly made it an easy decision. The paperwork was easy to complete and instructions were simple. I was so pleased at how quickly the claim was processed and settled and how fast the check came in the mail.