I cannot say enough about this company. Our 9 year old yellow lab has gone through a lot recently. After several trips to the vet, two weeks of being hospitalized, and many expensive tests Lyric was finally diagnosed with Myasthenia Gravis. Knowing how insurance companies can be we had serious doubts that we would be reimbursed for what we'd payed out. But after submitting the claim I can now say that we had absolutely nothing to be concerned about. We submitted a claim for $2000 and received a check in the mail yesterday. It took about 10 days, and they couldn't have been easier to deal with. They politely answered any questions we had and always seemed concerned that Lyric was making progress and getting better. While the prospect of having to deal with PetPlan is highly undesirable because it means something is wrong with our precious girl, I'm happy to know that we have them on our side and that they will make the entire experience quick and painless.