We recently had quite an ordeal with my little orange Tabby, Charlie. He became ill with cancer and we had to take him for numerous very expensive tests and vet visits. PetPlan was reassuring to us for every step, so we knew we could give Charlie the Gold treatment. Unfortunately, we did lose Charlie, but PetPlan was kind and caring and processed our claim SO fast. I can't say enough about PetPlan, and will use them again when we are ready to adopt again, for sure.