I have two dogs insured with PetPlan after my friend's dog was run over and her bill was 8,000.oo and not insured!My mixed breed rescue developed gastritis five days after her policy was in effect. She spent the night in the emergency hospital and PetPLan paid over $500 to me. I was relieved since I was so skeptical about pet insurance companies.
My Lab has congential issues that would have been covered is I had insured him from day one. He is covered for everything else except his pre-existing conditions. PetPlan was very clear that these would not be covered so I understood that from the get-go. I am happy to know that the rest of his needs will be met for the rest of his life.
The customer service is incredible. Helpful, emphathic, quick to respond, and very friendly. I even had them ask me how RooBee the mixed breed was doing after her stay at the hospital.
I have recommened PetPlan to my friends and my vets. Excellent company.