I just purchased insurance for our kitty effective 1-1-09, hoping I would never need it.
About 1-28-09, I noticed our kitty squinting and rubbing her eye. I contacted the vet, she was seen that day, and diagnosed with conjunctivitis. I paid the bill, a reasonable $109.00, the vet filled out the claim form while I waited, and I e-mailed it that night to PetPlan. I heard back from PetPlan within about 1 day via e-mail that they had received the claim and were processing it. A day or two ago, I received another e-mail that the check was in the mail. Today,I received the check for the services provided minus the deductible and co-pay. Needless to say, I'm thrilled with the service and payout.
I did depend on Pet Insurance Review to make my decision on which insurance to purchase, and I'm glad I did. Thanks Pet Insurance Review and PetPlan US!!