Our dog had to have emergency disc surgery for 3 ruptured discs. It was a very emotional and scary time for us as Dave has become an integral member of our family. After the surgery, we submitted all medical records necessary and our bills and our claim was adjusted in approximately 2 weeks. We received our reimbursement check several days later and wished that our human insurance was as easy to deal with as PetPlan. Thank you PetPlan. We can't say enough about how we appreciate your coverage and services.