First off, everytime I call customer service, I am put on hold for average 30 minutes and have to listen to their bs "Petplan is #1 rated insurance...blah blah "
They are very deceptive and sounded like they are the best, but my experience so far is only worst.
I adopted a 5 years old German Shepherd from county shelter. 3 claims submitted for about $1100 total. I got so frustrated with their requirements of all vet history. I adopted the dog from the shelter, how am I suppose to have all the records ?!?!! So i didn't get paid a penny. Fine. I got over it
For my 2nd Yorkie. Same problems. I took him to a different Vet for the 1st time, and they didn't have any records. It's the 1st time for god sake. Petplan already have all previous records from my previous Vet !!! And they wouldn't process my claim until they receive "NEW" records from the new vet...
Don't sign up. Try another one. GoPetPlan is expensive and not up to their ratings.