Best insurance money can buy!!

10
Out of 10

It was so easy to setup a policy on the website! If you have any questions, use the contact us link on the website and within hours you get a reply! Awesome customer service. Everytime I call I can speak to a rep within minutes, hold times are non-existant and the staff is very friendly. I setup a policy on 08/04/07 and got my policy on 08/09/07! Unlike other companies, Pet Plan USA cares about your pet and takes the extra step to answer questions and concerns. Reasonably priced, plus the policies cover hereditary conditions for life and are not seen as pre-existing conditions in the future, just as long as your pet was diagnosed while being insured by Pet Plan USA. They underwrite the policies through ANPAC - good insurance company!!
If you are in the market for pet insurance, you must check them out! I hope the claims process lives up the experience I have had so far!

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Posted: 03/21/2009
By: LYDIA

I ENROLLED TWO OF MY CATS TWO MONTHS AGO AND HAVE NOT HEARD A WORD SINCE THEN AND HAVE NOT RECEIVED ANY POLICIES, OR ANY WORD OF HOW THIS WORKS AND WHAT IS COVERED AND I PAID FOR THE GOLD PLAN 50 DOLLAR DEDUCTION AND 100 PERCENT REIMBRUSEMENT AND THAT IS NOT CHEAP BUT NOONE HAS MAILED A POLICY ??? I BEGIN TO WONDER ALSO SINCE I READ THIS IS ONLY AN EMERGENCY POLICY AND DOES THAT MEAN IF SOMETHING COMES UP IN A ROUTINE EXAM THAT IT IS NOT COVERED SINCE IT IS NOT AN EMERGENCY AND WHAT ABOUT THE PERSON WHO SAID HE GOT CANCELLED BECAUSE HIS DOG GOT OLD? WHAT KIND OF COMPANY IS THAT ? I AM BEGINNING TO WONDER HOW GOOD PET PLAN IS ? I JUST ENROLLED MY CATS AND HOPE I DIDNT DO THE WRONG THING BY NOT RENEWING THE OTHER PLAN I HAD . WILL ANY CONDITION MY CATS GET IN THE FUTURE BE CONSIDERED PER EXISTING NOW ?

Posted: 01/01/2010
By: Tom

Have you considered addressing issues you might be having or anticipate having with the company you are complaining about? They are available to answer your questions I am sure.