Our sweet dog Dash came up lame & limping a few weeks ago. After taking him to our vet he has been diagnosed with elbow dysplasia. Numerous X-Rays were taken over the course of 2 vet visits & the bills mounted to over $600. I received reimbursement from Petplan in less than 2 weeks for everything less our deductible. Dash will probably require surgery from a specialist but I am not worried because Petplan has ALWAYS been there for him. From simple ear infections & allergies to something much more serious like elbow dysplasia Petplan has always paid exactly what they promised when we signed up. Petplan has always been fast & detailed, the website is great for checking the status of claims & for information. Every time I have spoken with a Petplan Associate they have been respectful & caring. I cannot say enough good things about Petplan they are THE BEST in Pet Insurance. Thank You from the bottom of our hearts! Dash, Karen & Paul Hamrick.