We have only had Murphy for 15 months. The first claim we made was within a month of starting the insurance and was rejected due to a 'pre existing condition' so when Murphy became gravely ill with a mass on his colon and lymphoma we were not too hopeful about putting in a claim. This was a very distressing time for us, and we were feeling very low as our new and loved family member's prognosis was terrible to say the least.
Trupanion rushed our claims through quickly, without any prompting and the checks have started to roll in. We are very grateful and feel that the email responses have been friendly, kind and helpful. Well done Trupanion, and thank you.