senior shelter cat's claim

Out of 10

This was my daughter's first cat. We did not know he was that old and shelter did not report any health problems nor any were apparent. I got insurance for her cat as she could not afford one. When she came to stay for a few months we went for health check 6 months after I started paying for pet insurance. We found out that her cat is over 8-10 years old and had ear infection, osteoarthritis and needed dental surgery. Surgery alone was over 800 $ plus several visits for ear infection. However, expected payback from insurance is 71$ because of lack of medical history... Cat was left on doorsteps of shelter with no history. I want to cancel insurance as it was waste of money.

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Ear Problem

dental problem, osteoarthritis
Claim Amount
$500 - $1000

Domestic Shorthair

Age of Pet
Over 8 years

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Posted: 10/07/2015
By: Darla

WOW you have a vet that only charged 800$ for a SURGERY?!? I need to start going to your vet. With that being said your statement doesn't seem accurate. My cat has had claims with Trupanion that have hit the thousands range (also signed up from a shelter trial and no med history ever on file) and we've received proper reimbursement every. single. time. No issue whatsoever. Lack of medical history has nothing to do with it. So maybe there was another reason?