the policy and insurance was dealt with in a very fast and efficient manner. I was updated via email regarding my claim and coverage, I received a cheque I the mail within 1 week and I live in rural BC. I also used this service while Domino was under coverage about 4 years ago. She fell off a cliff (she had multiple surgeries and weekly checkups over a 1yr period) the Trupanion insurance was very beneficial and helpful during the ordeal. Domino is now fully recovered from her fall and is doing great.