Everyone at Trupanion that I had contact with were helpful, caring and patient with me. Leo's (dog) veterinarian bill was reimbursed quickly with issues and we we thankful for that. As well as Leo is doing well in his healing process from the knee surgery and should be ready to play like a big puppy soon. I tell everyone I meet with a pet about Trupanion and how wonderful the insurance is al well as the staff that I dealt with. Thank you Trupanion.