Scam

1
Out of 10

My dog was less than a year old. Went to the vet for puppy care. He is a cocker spaniel. He had two different skin diagnosis. One before insurance and one after. They denied the claim even after an appeal with the vet stating that they were different conditions. The female in claims stated they would never cover a skin issue or possibly ear issues because they are related. Wrong. Save ur money. 👎🏻

Did you find this review helpful?
Injury/illness

Skin problem

Claim Amount
Under $100
Breed

Cocker Spaniel

Age of Pet
Under a year

Leave a comment

Image CAPTCHA
Enter the characters shown in the image.
Posted: 11/25/2015
By: Laura at Trupanion

Hi Lisa,
I’m sorry to hear that the skin conditions weren’t covered. Our goal is to be here for you and your pet for the unexpected accidents and illnesses, and we want to make sure we’re delivering on that! It sounds like the second condition was interpreted as being related to the one that occurred pre-policy, and was considered pre-existing. While I understand you and your vet have already gone through the appeals process, please know that you can always give us a call to discuss further options. We’re here 24/7 and can be reached at 888.733.2685. We hope your puppy is doing better now – please give him a belly rub for us!

Kind regards,
Laura

Posted: 10/06/2015
By: Maddy from Trupanion

Hi Lisa,I’m sorry to hear that the skin conditions weren’t covered. Our goal is to be here for you and your pet for the unexpected accidents and illnesses, and we want to make sure we’re delivering on that! It sounds like the second condition was interpreted as being related to the one that occurred pre-policy, and was considered pre-existing. While I understand you and your vet have already gone through the appeals process, please know that you can always give us a call to discuss further options. We’re here 24/7 and can be reached at 888.733.2685. We hope your puppy is doing better now – please give him a belly rub for us!

Kind regards,
Maddy