This is the second pet insurance company I have dealt with. My first experience was with VCA for our older lab. Trupanion is so much easier to deal with. They stay in contact every step of the way. They confirm when they receive your initial claim, email during processing and at the end with the final conclusion. I was very happy dealing with them for my first two claims. I have a 6 month old French Bulldog. She has had ear infections and had sinus surgery - Trupanion helped with a portion of both bills.