Trupanion were very supportive by phone and email through this ordeal that lasted from April to Sept. Our claims were very large and were paid promptly. Our dog (mix of Airedale and Greyhound) developed polyarthritis from some unknown cause. she was so sick we thought we'd have to put her down. UC Davis veterinary school helped her through it but even they weren't sure of what made her ill. She is now cured. Trupanion helped us through all of this very expensive process.