I would never recommend this company!

Out of 10

I will never recommend this company to anyone! I called multiple times before I started a policy, what they told me seemed to good to be true. I asked multiple times, whats the catch. Sure enough after paying $50 a month for over a year, I finally had to use them. What a joke. $1200 vet bill that was broken up in 2 vet visits (so I could actually afford to pay it) and Trupanion says it is not the same problem! I called to verify it was indeed the same incident. They then said I need to have my vet email them a letter with all the info. So now I am begging my poor vet to take time out of his practice to email a ridiculous letter because one word was omitted from the issue description.
On top of this they have changed my policy 3 times without telling me, resulting in being charged $10 more monthly for the last 7 months. So now I have to fight to not only get my vet bill paid, but reimbursed for the monthly fraud!

Please take warning! This company is a scam. I know we all want to do whats best for our loved ones, but this will only stress and hurt you in the end!

Did you find this review helpful?
GI Issues
Claim Amount
$500 - $1000


Age of Pet
1 - 8

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Posted: 01/14/2015
By: Leo at Trupanion

Hello Jen,
I am truly sorry for the poor experience you have had with Trupanion. Without knowing the full details of your claim, I can only provide a limited amount of detail. In order to overturn a claim outcome, we do require that your vet to contact us to initiate the appeal. The reason for this is because we rely on detailed medical records in order to review our claims, and to re-review a claim we need your veterinarian to provide us with the necessary medical information.

As far as policy changes, anytime we adjust our policies, we send you an email several months in advance of your anniversary date. We do this periodically so that we can ensure a broader, more comprehensive set of coverage for all of our policyholders. Our latest policy includes more treatments and conditions that we did not previously cover.

Again, we apologize for the negative experience, and hope that we can resolve any unanswered questions you may have. Please give us a call at your convenience and we can assist you further.