Trupanion Won't Pay!

Out of 10

My fiance and I purchased Trupanion insurance for our puppy 3 days after bringing her home to ensure we would be secure for the rest of her life. Not long after bringing her home, our puppy was diagnosed with a liver condition. Trupanion refused to pay for anything related to this condition, claiming it was a "pre-existing condition". Our puppy came with a vet record stating she was healthy, so this was not a pre-existing condition. Trupanion will find any excuse not to pay! Because Trupanion refuses to help us with the medicial bills, we cannot get the ultrasound that our puppy desperately needs. I have heard of Trupanion doing this before, and now I see that it is true. We have cancelled our insurance with them.

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Claim Amount
$500 - $1000

Mixed Breed

Age of Pet
Under a year

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Posted: 09/23/2014
By: Sunshine

I am sorry to hear of your puppy' s condition. You might wish to call universities, colleges, which have vet schools, as sometimes they Will provide affordable procedures/tests. Check an animal welfare league, or rescues, which have such equipment. good luck! Prayers to St. Francis ALWAYS help!/

Posted: 09/25/2014
By: Amanda

I definitely agree! They are extremely unethical and will find all the loopholes to get away with it. On top of that, they are extremely rude.