Our little Winnie broke her leg while at the kennel and it was truly one of the hardest things to see our dog go through. I called Trupanion and asked what I needed to complete this claim and was directed to what forms and other documents they needed. I was truly impressed with how easy the claims process was and how much communication I got from them every step of the way. Everyone we spoke to was super friendly and extremely helpful. Thanks Trupanion for helping us!