I've had Trupanion insurance for 5 years. They've denied ever claim we've made, and even told us that we weren't doing our part to ensure the health of our dog.
We finally submitted a dental bill for 1900.00 and were told that we weren't providing adequate preventative dental care at home. We brush our dog's teeth every day and often 2 times a day. Our vet said that given our home care regimen, it was genetic.
When I told this to the woman on the phone her response was "I just work here." I said "of course you do, that's why I'm contacting you."
We cancelled this week, and I would strongly encourage others considering Trupanion to think otherwise.