Our mixed terrier, Herman, was diagnosed with a liver disorder during labs conducted the day before a scheduled neutering. Since that diagnosis and the treatments, including a liver biopsy that followed, we, including our lead veterinarian, have been absolutely amazed at not only the quick action by Trupanion representatives with regard to our claims, but with their genuine concern for Herman's well being and recovery. Both we, as Herman's "parents", and our veterinarians received almost immediate responses to our every question. Herman's doctors stated that they would recommend Trupanion to their clients. We certainly would not hesitate recommending Trupanion as the very best pet insurer around (in fact we already have done so on many occasions).