We had purchased Trupanion Insurance for our new dog. We had never had Pet Insurance before and chose Trupanion from The Reviews online and from the recommendation of others.
When I had to make a claim, I called Trupanion to make sure that I knew the proper steps to take. Their Representative was congenial, sympathetic and very kind. She helped me through the process and, with her help, I was able to make a Claim. Shortly thereafter, I received emails notifying me of the status of the claim. After several days, the claim was approved and I got a further email asking about the health of my dog.
I am very happy with this experience. It was done efficiently and smoothly.