Took my dog into the vet to have her back leg examed as she would not put any weight on it. The vet took an x-ray and we agreed on starting a less invasive treatment for her injury, pain medication and two other types of pills. Never filed a pet insurance claim before so figured why not, all they can do is deny it. I filled out the top part of the claim form and my vet's office completed the rest and subitted it to Trupanion Pet Insurance. This was on a Thursday. I rec'd an email confirmation from Trupanion that day of receiving the claim. The next day, I rec'd another email from Trupanion advising me my claim is being processed. The following Wednesday, 6 days later, Trupanion notified me by email my claim was approved for the full amount allowed for what my policy covers. I received a reimbursement check a week later. Filing this claim was totally hassle free, no going back and forth, no submitting extra documents or forms. Especially being the first claim, it was very easy and fast. I wish I would have obtained pet insurance a long time ago. I highly recommend Trupanion Pet Insurance.