I have a pet that just had to have surgery that cost over $5000 and they will not pay any of the claim. They are denying my claim because they say it was a "pre-existing condition" YET my VET wrote a letter to them specifically stating that it was not a pre-existing condition and that they have no right to deny my claim based on this. I was told that their veterinarian, who has never seen my dog, thinks it was a pre-existing condition so they are not going to pay it!
This company is RIP-OFF!!!! Beware! They will screw anyone they can! After this happened to me, I have talked to several other people and they have had the same problems with them. Don't waste your time or money with this HORRIBLE company!