HORRIBLE COMPANY--BEWARE--DO NOT USE

1
Out of 10

I have a pet that just had to have surgery that cost over $5000 and they will not pay any of the claim. They are denying my claim because they say it was a "pre-existing condition" YET my VET wrote a letter to them specifically stating that it was not a pre-existing condition and that they have no right to deny my claim based on this. I was told that their veterinarian, who has never seen my dog, thinks it was a pre-existing condition so they are not going to pay it!
This company is RIP-OFF!!!! Beware! They will screw anyone they can! After this happened to me, I have talked to several other people and they have had the same problems with them. Don't waste your time or money with this HORRIBLE company!

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Injury/illness
Back Problem
Claim Amount
Over $1000
Breed

Dachshund

Age of Pet
1 - 8

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Posted: 05/22/2014
By: Joe @Trupanion

AS-
Thanks for taking the time to provide us feedback. We do our best to ensure every customer is as happy as possible with us, and the only way we can improve is to hear from our customers about what is or isn't working.

I'd love to look into your claim further and see if there are any other options available to you, but I'm unable to do so with the information you've provided here. If you're interested, please send me an email with your name and policy number at feedback@trupanion.com.

If you haven't pursued our secondary review process yet, I would suggest that option. You can call our customer service team for details on what that process entails and how to get started. They're available 24/7 at 1.855.266.2151.

Thanks again for your feedback, and I hope your dog is recovered and feeling much better.

Posted: 05/23/2014
By: JEANETTE

i WILL PASS THE WORD AROUND