Before deciding on pet insurance, I spent several months reviewing various companies for both our own family as well as two neighbors. Each of us chose a different company; my family chose Trupanion. Now, five years later, I can say with confidence that we made the right choice. We love Trupanion -- they have been so helpful and wonderful to us. When we've had questions, we can reach a real person (incredible) and get fast, accurate answers; and never a problem with payment. They are, truly, one of the best companies we've ever dealt with, under any circumstances, for any thing, be it product or services.