I have 2 dogs under this co. The CS is awesome. If you have a question, they'll email you back ASAP. Usually within minutes. They have worked with us when we were behind payments. They let you know when a claim is bring processed. My only two complaints are dental (regular updates) aren't included...and the claim refunds take a little time to actually get back to you, as well as pre-approvals.... Otherwise they are great!