Never Using Trupanion Again

Out of 10

When I called about my emergency for my dog, I had a very rude customer service representative. Not only that, I was misinformed when I got the policy. It's not really 90% coverage because medical fees are not covered. So, in actuality, I get about 50 percent coverage for something I'm pay 0 deductible. And my claim took forever. Never again.

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Claim Amount
$100 - $500

Mixed Breed

Age of Pet
1 - 8

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Posted: 01/07/2014
By: Joe @Trupanion

Hey Tony.
We do cover 90% based on your invoice from your vet (meaning we don't use any kind of benefit schedule or what we consider "usual and customary fees"), but any items on your invoice not eligible for coverage would be excluded from that. This is true for all insurers, as everyone has things they do not cover.

Thanks for taking the time to provide us feedback on your experience. We're always striving to be better, and the only way we can do that is for folks like you to let us know how we've let them down. This is a great note on how we can communicate better with our customers (and prospective customers) when talking about our coverage, and will definitely be taken to heart. Thanks for helping us improve.

Posted: 04/19/2014
By: KJ

all I will say is, people need to read ALL the words in a policy and call if they have questions before they buy a policy. All of the above is very clear in the policy. I am not even a policy holder (yet) and I know this.