We have hade insurance on our dog Gonzo since a puppy as he is a Doxie so we worried about his back. He is now 6 and never any issues, but then one day, bam, he could hardly walk!! We went to the Guelph Animal Hospital and were told he had a ruptured disk in his neck, needed emergency surgery. The surgery cost was up to $6500, but we knew that we had the insurance in place, so we went ahead. Gonzo is now fine, running around and playing again and the experience with Trupanion was easy, quick and very caring. We had follow up emails to advise of the claim processing and the payments were made very promptly. They followed up to see how Gonzo was and wanted to make sure he was better. I am so thankful that I purchased the insurance when I got him, as I know other people without it would have a tough decision with operation costs this high. I tell everyone I know with pets to purchase your insurance and rave at how fast and easy you make it for us in our tough times. Thanks for all you did for us and Gonzo and thanks for all you do for others and their pet families.