We got the insurance coverage for our new puppy not relizing that Trupanion doesn't really like to deal with insuring pet store bought puppies. Had we know this we would have gone to a different insurance company. The puppy came down with Parvo and had to be treated with 24 hour care that was recommended thru the attending vet. Trupanion has denied the claim stating that it was an pre-existing illness...but attending vet did not feel that the puppy had Parvo at the time she was seen. I have noticed that Trupanion on reviews, does not seem to want to take care of claims from pet store bought puppies...they should advise people who apply that they are not keen on this. I feel that they pick and chose on their polices. We are not happy with having to continue fighting with them but we will.