Scam at best...

Out of 10

Horrible. 0 if possible.We have had Trupanion insurance for over 3 years now and Trupanion has not paid a single claim. Each claim submitted has taken over a month to finalize and each time they come back and deny the claim.
If a vet wrote down that your dog fell down, Trupanion equates that to your dog having a history of seizures. They find something in your pets medical history that they can stretch into being something else to deny your claim. This has happened 3-4 times to us in 3 years.
When we originally signed up, we had a ~$20 premium with zero deductible. 3 years later with zero claims paid to us, our premium is nearly $45 with a $250 deductible.

I cannot stress enough what an absolute scam this company is. Horrible product, horrible service. Steer clear.

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Claim Amount
$100 - $500


Age of Pet
1 - 8

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Posted: 10/10/2013

These guys are a bunch of rogues
Our pug, when he was 12 weeks old, (April 2011), we went to the vet for a routine checkup and vaccinations. Our vet made a comment that pugs were prone to stenotic nares and put that in her report. The vet said that he was asymptomatic and nothing needed to be done. If it was an issue we would have had the surgery because he was insured with Pesecure at the time and had been since day 1
We switched our insurance over to Trupanion in May 2013. Biggest mistake of our lives

August 2013 our pug developed severe breathing problems due to an elongated soft palate in his throat and requires surgery. They have denied the claim saying it was pre existing, due to the stenotic nares comment when he was 12 weeks old.