Words can't describe how helpful and sympathetic the folks at Trupanion were when our 6 month old Klee Kai had a horrible accident. Friends were pet sitting her while my husband and I travelled abroad. While being with them, she was on a walk and got loose from her collar - long story short, she fell/jumped into a basement parking lot ramp and fractured her 7th vertebrae. Initial emergency care specialists thought she could have neurological damage, later she was taken to a specialist clinic where she had an MRI and subsequently massive surgery to reconstruct her fracture vertebrae and fix it in place with cement, steel plate and screws. In total, the bills came close to $11,000.
When I called Trupanion from abroad and explained the situation, not only were they immensely helpful and sympathetic, but they calmly reassured me that they were there to help and they would do anything they could to help us save our puppy - they didn't disappoint.
Their claim approval process was lightning fast - we wanted to make sure the claim would go through before committing to spend $11k, so they went out of their way to make the pre-approval happen in a matter of hours. After the operation (which went extremely well), Trupanion stayed in touch with us to make sure our dog was OK and to see if they could help with anything else. I can't think of a better example of world-class service I've ever been exposed to.
Without Trupanion, we would've had to euthanize our puppy, but