Out of 10

They weren't going to cover the cost of our claim at first because of a deductible exclusion, so I had to remind them that our claim fell within the 30-day trial period.

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Claim Amount
$100 - $500

Domestic Longhair

Age of Pet
Under a year

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Posted: 09/07/2012
By: Joe @Trupanion

Hello Wendy! I hope Stanley is feeling much better now!
My sincerest apologies about the initial error in how the deductible was applied to your claim. I've taken a look at your policy and it looks like that was all resolved very quickly. I'm confident that if you ever need to file a claim again (hopefully they live long healthy lives and you don't need to file another claim!) you'll have a much smoother experience.