I would avoid this company like the plague.
You are better off saving your premium for actial vet cinic visits and saving yourself the trouble of dealing with this company. Their business model seems to be based o deny the claim for any reason and hope the client doesn't pursue the claim.
Here is a copy from their Facebook page:
ME: Raised rates and are trying everything possible to deny a claim. If you're shopping for insurance try somewhere else.
Trupanion's reply: Trupanion Pet Insurance Paul, I apologize for the delay in response. I encourage you to call your claims adjuster in case there is any uncertainty about the status of your claim. It appears that your claim was denied because your dog showed signs of the condition ...prior to insurance coverage, making the condition pre-existing. However, we would be glad to re-review a claim; you'd just need to get your vet to write us a letter clarifying how the claimed condition is unrelated to the prior symptoms.
My Reply: Hello Stacy,
I appreciate your time in looking into my complaint.
Perhaps you should have reviewed the documents more thoroughly before replying in a public forum.
Trupanion has all of my pet's records and none of them document a preexi...sting condition. I have also already provided supporting documents from a specialist. The only thing Trupanion has is a recorded (for training) conversation with my spouse where she mentioned she thought her that some eye problem was no