We are extremely happy and satisfied with Trupanion. The staff are wonderful, very polite and helpful. The best customer service we have ever experienced. There are no complications or difficulties when dealing with Trupanion. They make everything easy and convenient for their clients, from application process, online inquiries, phone inquiries to bills and payments. My husband and I are very grateful, and our loving dog, Gina is healthy and happy. Thank you wonderful staff at Trupanion. Thank you Trupanion.